Return and Refund Policy

At Eonix, we aim to provide you with a smooth and reliable shopping experience. Please review the following terms carefully before placing your order.

Cancellation Policy

1. In case you wish to cancel your order, the cancellation request must be placed before the order is shipped.
2. Once the product has been shipped, the order cannot be cancelled through our website.

Return & Exchange Policy

1. Returns and exchanges are applicable only to select products. The detailed return/exchange eligibility and applicable conditions are mentioned on the respective product page. For most eligible products, the standard return window is 3 days from the date of delivery.
2. Customers are requested to raise their return or exchange request within the applicable return window. Requests received after the specified return period may not be accepted.
3. In case you miss the return window or face any issue with your order, you can contact us at eonix.en@gmail.com. Our team will assist you with the applicable resolution.
4. The return/exchange policy and eligibility of a product may vary depending on the product and may be changed or updated without prior notice.
5. If reverse-pickup service is not available at your location, you may be required to self-ship the product to our designated return address. Details will be provided by our support team where applicable.
6. Return or exchange charges may apply on a case-to-case basis, depending on the reason for the request and the product purchased.

Refund Policy

We accept refund requests in cases where there is a mismatch in quality, size, colour, or design, or where an item is missing, incorrect, or damaged, including cases involving combo orders, subject to verification and product eligibility.

Once the returned product has been successfully picked up and received/verified as applicable, the eligible refund will be processed within 5–7 working days.

The refund will generally be processed through the same payment method/transaction mode used while placing the order, subject to the applicable payment provider's processing timelines.

Return & Exchange Conditions

To ensure your return or exchange request is accepted:

• The product must be unused and unwashed.
• The product must be returned in its original packaging.
• All original tags and labels must be intact and attached.
• Products without original tags may not be accepted for return or exchange.
• The product should be returned in its original condition without damage, alteration, or signs of use.
• Customized products cannot be returned or exchanged.
• Return or exchange requests raised after the applicable return period mentioned on the product page will not be accepted.

Important Note

Return and exchange eligibility may differ from product to product. Please check the return/exchange information displayed on the respective product page before placing your order.

For any questions or assistance regarding cancellations, returns, exchanges, or refunds, please contact our support team at:

Email: eonix.en@gmail.com

Eonix — Wear the Confidence You Deserve.